Returns & Exchanges
60-day returns — start online in about 2 minutes
Start Your Return
Use the button in your shipping email, or click "Start a Return" below. Pick your items and see your refund right away.
Ship It Back
Download your USPS return label (we email it to you too), pack the items and drop them at any Post Office.
Get Refunded
We check your return and refund your original payment, usually within 1–3 business days.
Return Policy
We accept returns within 60 days of the original delivery date. Items must be:
- Unworn and unwashed
- All original tags still attached
- In the original packaging
- Hats must be shipped back in a box
- Free of odors, stains, or alterations
Clearance items can be returned too. Personalized items can't be returned or exchanged — see below.
Return shipping: we give you a USPS Ground Advantage return label. It's priced for the same package we shipped you, its cost comes off your refund, and you see the exact amount before you confirm.
Personalized Items — No Returns or Exchanges
Jerseys and other items with a name or number added are made just for you, so they can't be returned or exchanged. You confirm this before a personalized item goes in your cart.
If we made a mistake on your name or number, or your item arrives damaged, contact us at 844-462-4422 or CustomerService@SportsWorldNewYork.com and we'll make it right at no cost to you.
Exchanges
We do not process direct exchanges. To get a different size or style:
- Return your original item using our standard return process
- Place a new order for the item you want
This ensures you receive the new item as quickly as possible while we process your return.
Refunds
Refunds are issued to the original payment method. Processing times:
- We issue your refund within 1–3 business days after your return arrives and passes inspection
- Your bank or card may take a few extra days to show it
Shipping isn't refunded. If your order shipped free, what we paid to ship it comes off your refund once per package: what we paid to ship it, or $12.95 for items shipped directly by the brand. None of this applies when the return is our mistake — see below.
Damaged or Wrong Items
If you received a damaged or incorrect item, start a return within the same 60 days:
- Start a return and choose Arrived damaged or wrong item
- Tell us what happened in the box that appears
- Send it back with the return label
When it arrives we check it. If it's damaged or the wrong item, you get a full refund with no shipping or label charges. If not, it's handled as a normal return.
Ready to start a return?
Pick your items, see your refund, and get your label in about 2 minutes.