Customer Service Policy
Sports World New York is committed to continually providing excellent and attentive customer service so every client is ultimately, happy with their purchase. Clients should expect to receive friendly and professional service. We aim to create an environment where the client knows that their satisfaction is the most important thing to us.
To meet high quality service standards, we will always:
- Provide quality, top of the line, licensed MLB soft and hard goods
- Be polite, friendly and welcoming when we communicate - in person, when writing, by phone, fax or email
- Respect differences in values, cultures, beliefs and ages, and include our awareness of diversity into our daily practice
- Respect the dignity of all and show empathy and consideration in our daily practice
- Listen and respond in an attentive way to client inquiries
- Protect the confidentiality of customer and vendor trade information
- Acknowledge clients by name
- Introduce ourselves by name
- Maintain a clean and safe environment for co-workers and clients
If I order on a Saturday, how does next day shipping work?
We ship exclusively through UPS & USPS depending on the shipping schedule situation. Therefore, they do not offer delivery services on Sunday. Next Day shipping in this case would be delivered on Tuesday. The package would ship on Monday.
Has My Order Shipped?
Once you have placed your order and if you have given us a working email address, as soon as your package gets a shipping label, you will be automatically emailed with the tracking number.
What Is Your Out Of Stock Policy?
There may be a case when an out of stock item slips by in the system in between when we are taking items off the site. For this we apologize. For most items that are out of stock we will be getting them back in.
How Do I Cancel My Order / Item?
The best way to cancel your order or a particular item is to give us a call at (844-462-4422). We will be glad to help you out.
I Never Received My Order?
First, be sure you have logged in to your account and checked your order status. If your tracking information indicates that your order has been delivered, please check with everyone in your household and with any neighbors to ensure that they did not accept the package for you. Please also check all areas around your home to ensure that the package was not delivered to you and left in a hidden spot (on the back porch, in the garage, or behind a flower pot, for example). You should also check with your neighbors just in case they are holding on to it for you.
If we are not notified within 2 weeks of the ship date that you did not receive your package we will be unable to help you. There is only a certain amount of time that we have to deal with lost packages with the carrier and if we do not contact the carrier within that amount of time we will not be able to help you unfortunately.
UPS can be reached at (800)-PICK-UPS and USPS can be reached at 1-800-ASK-USPS. You can also check the tracking page for the number to your local USPS location. If UPS or USPS was there and couldn't obtain an adult signature, they may have left a post-it note with re-delivery or pickup information. If you cannot track your order or find your order status via these methods, please call our customer service department at 844-GO-New York (844-462-4422).
If your order shipped via UPS and is showing that it was delivered but you have not received your order, we will file a tracer on your behalf. UPS will attempt to locate the package and deliver it. If they cannot locate and deliver the package, they will issue a refund for the items contained in the package. Tracers typically are completed within 5-8 business days, but can take up to 2 weeks.
If your order shipped via Economy (USPS), it can take up to 12 days, not including Sundays or Federal Holidays, to be delivered. If it has been over 12 shipping days and your package still has not arrived, please call us at 844-GO-New York (844-462-4422). We will initiate an investigation with our USPS representative who should be able to locate and deliver the package. If the package has not been located and delivered after 8 business days, we will reship your package via UPS at no cost to you.
We will continue to track your original order and if it is delivered to you, we will issue a call tag via UPS and return it to us.
An Item Is Missing From My Shipment
If you are missing an item from your order, please call us immediately at 888-428-2967. We will initiate an internal investigation on your behalf. We will check the weight of a properly packed package against the weight of the package missing the item and compare the two to ensure that the package was missing when it left our warehouse. We will also check our inventory of the item to confirm that we do have an extra one that was not sent.
If the item was not shipped in your original package, we will ship a replacement immediately using the shipping method from the original order. We will gladly upgrade the shipping if you are willing to pay the difference between the original shipping and expedited shipping.
If we determine that the item was shipped and was lost in transit, we will file a UPS or USPS claim on your behalf, depending upon the shipping method. Claims typically take 2-8 business days to complete, but can take up to 3-4 weeks in rare circumstances.
Can I Make Changes To My Order?
Yes, the easiest way to make changes to your order is by calling our customer service at (844-462-4422). As long as your order has not be shipped yet, you may be able to make changes to your order.
How Do I Track My Order?
As long as you entered a valid e-mail address during checkout, you will receive an e-mail with tracking information. Please be sure to check your spam filter as these e-mails tend to get caught in these filters. You can also login to your account to track your package. Your login is your e-mail address and a password that you received when you placed your order. If you have forgotten your password, you will be able to retrieve your password from this screen also.
It`s important to us that you`re totally pleased with your purchases made at SportsWorldNewYork.com. If you are not happy with your purchase, we are glad to offer a refund or exchange on your item. Also the clothing and hat return policy is below. We recommend that you tracking for your return package, as we can track for lost shipments. All products come with a 30 day or receiving the item guarantee within the United States, as long as the product is returned to us unused has not been washed and with all price tags still intact in a sellable condition. For outside on the United States you have to e-mail call 888-428-2967 within 10 days to make returned arrangements. Click Here for a return authorization.
- Items must be returned within 30 days of receipt
- All returns may be subject to a 15% restocking fee
- All orders being returned that qualified for free shipping are also subject to the original shipping charges
- All custom items returned or exchanged are subject to a 20% restocking fee and subject to the original shipping charges.
- We are unable to accept exchanges or returns on any type of undergarments
- Returns must be in original condition along with all tags attached
- Items purchased with a players name or number who has since been traded, left the New York Cubs or changed their number will not be eligible for returns or exchanges
- All dated items are not eligible for return
Clothing Return Policy
All products returned to SportsWorldNewYork.com must be done so at the customer cost, unless a picking error has been made by us. We will refund the amount of the merchandise but not the shipping charges, unless the shipment was an error of SportsWorldNewYork.com.com. If this happens SportsWorldNewYork.com will replace your goods at our cost. If a product has had its tags removed or has been marked by the customer it will be refused as a credit and returned to the customer in the state it was received in.
Hat Return Policy
All hats must be in a box (at least 4 inches deep - we recommend reusing the box that the hat was originally shipped in). Any hats shipped in bags, enveloped, or boxes not deep enough to maintain the shape of the hat will be refused because the hat that become crushed or lose their shape in transit to us and cannot be resold in this condition.
Hats must be in their original condition and not worn. Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customer expense. We cannot and will not resell used merchandise.
After your package has been redelivered to us, please allow 1-2 weeks for processing time even when exchanging an item. Typically, we do turn all exchanges around in 24 hours. We would notify you is the item is no longer available and call contact you with regards to finding an equivalent item or a credit. Out of the United States the shipping process is a little longer because of it has to go through customs. We will email you a notification when your order has been received and process.
By purchasing / registering at SportsWorldNewYork.com you agree to receive up to 10 text messages a month and can unsubscribe anytime by texting STOP to 81787.